Frequently Asked Questions
📦 Shipping
Is shipping included in the product price?
Shipping is not included in the product price. Shipping costs are calculated at checkout based on your delivery location. You'll see the exact cost before completing your order — no hidden fees!
How long does delivery take?
Delivery typically takes 7–20 business days depending on your location. International orders may vary slightly based on customs processing times.
Do you ship internationally?
Yes! We ship worldwide. Simply add your items to your cart and enter your address at checkout to see available shipping options for your country.
Will I receive a tracking number?
Absolutely. Once your order has been shipped, you'll receive a confirmation email with your tracking number so you can monitor your delivery in real time.
🔄 Returns & Refunds
What is your return policy?
If you're not satisfied with your purchase or your item arrives damaged or defective, please contact us within 30 days of delivery. We'll work with you to resolve the issue promptly.
My item arrived damaged. What should I do?
We're sorry to hear that! Please email us with your order number and a photo of the damaged item. We'll arrange a replacement or refund as quickly as possible.
Can I cancel my order?
Orders can be cancelled within 24 hours of being placed. After that, your order may already be in processing or fulfillment. Please contact us as soon as possible and we'll do our best to help.
🛍️ Products
Are your products high quality?
Yes! We carefully curate our product selection to ensure premium quality and value. We stand behind everything we sell and are committed to your satisfaction.
A product I want is out of stock. Will it come back?
Popular items do get restocked. Feel free to reach out to us and we'll let you know when it becomes available again.
Do products come with a warranty?
Warranty terms vary by product. If you have a specific question about a product, feel free to contact us before purchasing.
💳 Payments & Orders
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options available at checkout. All transactions are encrypted and secure.
I didn't receive an order confirmation email. What should I do?
Please check your spam or junk folder first. If you still can't find it, contact us with the email address you used at checkout and we'll resend your confirmation.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. Use it on the carrier's website or tracking portal to follow your package in real time.
💬 Contact & Support
How can I contact NovaMart?
You can reach us through our website contact form or via Instagram DM. We typically respond within 24 hours.
Do you offer any discounts?
Yes! New customers receive 15% off their first order. Use code WELCOME15 at checkout. Follow us on Instagram for flash sales and exclusive offers.