Contact
We’re here to help
Have a question about an order, product, delivery, or warranty? Use the contact form and tell us how we can help. You can also reach NovaMart by email at info@novamart4u.store or send us a message on Instagram. We typically reply within 24 hours.
What can we help with?
- Order updates, tracking, and delivery questions
- Product details, availability, and warranty questions
- Damaged or defective items
- Returns, refunds, and order cancellations
Before you contact us
NovaMart ships worldwide. Shipping rates are calculated at checkout based on your delivery location, and typical delivery takes 7–20 business days. Tracking details are emailed after dispatch.
If an item is damaged, defective, or unsatisfactory, contact us within 30 days of delivery. For damaged-item requests, please include your order number and a photo. Orders can be cancelled within 24 hours of placement. Warranty terms vary by product, so contact us before purchasing if you need product-specific warranty details.
Please include your order number when contacting us about an existing order so we can help faster.